Shipping policy

Shipping policy

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note that during busier seasons such as upcoming holidays, you may see postal service problems that are outside of our control. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We offer a standard flat and expedited rate to countries within North America. This includes Canada and the United States. 

 

International Shipping

At this time, we only ship to Canada and The United States of America. We apologize for any inconvenience this has caused. 

 

Shipping option	Estimated delivery time	Price
Canada - UPS/ Canda Post Standard	3 to 9 business days	$14.04+ depending on your location
Canada - UPS/ Canda Post Expedited	1 to 2 business days	$25.79+ depending on your location
Rural Canada - Canada Post	3 to 9 business days	Estimated at check-out

 

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Vancouver Polo Club Merchandise is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at vancouverpolo.merch@gmail.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at vancouverpolo.merch@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at vancouverpolo.merch@gmail.com.

 

Re-Delivery 

If UPS attempts delivery to you but fails several times, they will be forced to return the items to us, in this case we have now paid for the shipping fee and the return cost, if a customer needs us to re-ship their package, they would be responsible for paying the return cost and the fee to ship the package again for them, if they choose to opt into a cancellation instead, the return cost would then be deducted from their refund subtotal.

Please note that our items can't be delivered to PO Boxes and will likely be returned to us by UPS.